Updated May 24, 2018
Pandexio, Inc. understands that you care about how Pandexio and its Smartsnips products and services (“Pandexio”) use and share your (a company, a partner, a user) information. Your privacy is critically important to us, and as a result we have a few fundamental principles regarding the data we collect:
- We don’t ask you for personal information unless we truly need it.
- We don’t share your personal information with anyone except to comply with the law, develop our system, or protect our rights.
- We don’t store personal information unless required for the on-going operation of our services.
Information We Collect
Whether using Pandexio in the context of your company or as an individual, Pandexio collects personally-identifying information, including your full name, email address, profile picture and optionally your company name. This information is collected from the third-party identity provider used to login to Pandexio.
You may use a company-specific (custom) identity provider, Google, Microsoft, or something else. By logging using a Pandexio identity provider, you authorize Pandexio to store any data it provides, which may include other information like age, gender, etc.
Pandexio also collects information relevant for billing, including your address, credit card, bank information required to bill your account.
Pandexio captures other contextual information, including Internet Protocol (IP) addresses, geographic locations, the browser and device type, language preference, referring site, the date and time of each request.
Pandexio also collects usage data and statistics about each visit, the services and functions uses, features accessed.
How We Use Your Information
Pandexio only uses your information to operate its products and services, to improve Pandexio, to respond to your inquiries or support you, or for any other reason to which you consent. In each case, Pandexio collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor or users interaction with Pandexio. Pandexio does not disclose personally-identifying information other than as described.
Onward Transfers to Third-Party Agents
Pandexio uses trusted third-parties to provide the following services:
- Web services and hosting
- Data storage
- Identity management
- Authentication and authorization
- Content conversion
- Event notifications
- Support requests
- Error management
- Usage analytics
In cases of onward transfer to third parties of data of EU or Swiss individuals received pursuant to the EU-US Privacy Shield. Pandexio is potentially liable.
If Pandexio, or substantially all of its assets, were acquired, or in the unlikely event that Pandexio goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Pandexio may continue to use your personal information as set forth in this policy.
Pandexio may disclose your personal information to public authorities in response to lawful requests, including to meet national security or law enforcement requirements.
Protection of Your Information
The security of your Personal Information is important to us. Pandexio takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information. Pandexio uses only only highly-trusted service providers, employs data storage and cryptography techniques, and enforces industry-leading security practices and procedures to keep your data safe, preventing against data loss, unauthorized access, misuse, corruption and make ensure its availability to you when you need it. Remember that no method of transmission over the Internet, or method of electronic storage or use, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Access to Your Personal Information
Pandexio acknowledges that EU and Swiss individuals have the right to access the personal information that we maintain about them. An EU or Swiss individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct their query to firstname.lastname@example.org. If you requested to remove data, we will respond within a reasonable timeframe.
Retention of Your Personal Information
Pandexio will retain your data for as long as it serves the purpose for which it was originally captured unless otherwise authorized, and may retain it afterwards for purposes of data archival at which point in time your personal information will be removed from Pandexio.
To opt out of marketing emails, use the unsubscribe link within the email or contact email@example.com. If you no longer want to use Pandexio or its agents for processing your data, please submit a request to firstname.lastname@example.org to which point in time Pandexio will purge your personal data and close your account.
Links to Other Sites
Residents of the European Economic Area and Switzerland
Pandexio is subject to the investigatory and enforcement powers of the Federal Trade Commission.
In compliance with the Privacy Shield Principles, Pandexio commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to Privacy Shield. European Union and Swiss individuals with Privacy Shield inquiries or complaints should first contact Pandexio at email@example.com.
Pandexio has further committed to refer unresolved privacy complaints under the Privacy Shield Principles to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint. This service is provided free of charge to you.
If your Privacy Shield complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See Privacy Shield Annex 1 at https://www.privacyshield.gov/article?id=ANNEX-I-introduction.
Pandexio is not designed for children under the age of 16 and does not knowingly collect information from child users. It is the responsibility of each company to only authorize age-appropriate users access to its Pandexio data. Parents are urged to prevent underage individual users from accessing Pandexio. Please contact Pandexio at firstname.lastname@example.org if you suspect an underage user and we will purge associated personal data as appropriate.
For any other privacy related questions or concerns, please send an email to email@example.com.